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Shipping & Returns

Return/Exchange Policy

All return or exchange requests will be considered valid only if the product is dispatched by the buyer within 3 working days of receiving the original item. Requests made beyond this timeframe will not be accepted.

Personalized Products

  • Personalized products are customized and cannot be returned to their original state. Therefore, we do not accept returns or exchanges unless the products are received in a damaged condition.

Standard Products

  • If you are not satisfied with a standard product, you may return it under the conditions outlined below.

     

    Returns will be rejected if:

    • The product has been used, altered, or damaged by you or during reverse shipment.
    • The product does not qualify under our eligible return conditions.

Non-Eligible Returns

Pre-Specified Information: Returns based on attributes that match the information provided on our website will not be accepted. This includes size and weight concerns, where the product dimensions and weight align with those mentioned on our website,  material characterstic, etc.

Personal Preferences: Our products are carefully designed and showcased with detailed descriptions and high-quality images to give you an accurate representation of what to expect. However, preferences can be subjective, and we are unable to accept returns based on personal taste, changes of mind, or if the product differs slightly in appearance due to lighting, screen variations, or natural material characteristics.

Texture & Material Characteristics:

  • Our products are crafted from natural materials with minimal processing to maintain their strength and authenticity.
  • Unique Textures: Leather marks, waxed canvas creases, and other natural variations are not considered defects. These are characteristics of high-quality natural materials and should be expected.

How to Make a Return?

  • It is the customer's responsibility to return the product at their own cost. We do not arrange reverse pick-ups.
  • Items must be returned in their original packaging, in unused condition, along with all accessories and manuals.
  • Returns must be securely packaged. We reserve the right to reject returns that are damaged in transit due to unsafe packaging.
  • Returns must be pre-authorized by contacting our customer service team.

Refund Deductions Explained

  • Our prices include all shipping fees. However, when processing refunds, a deduction based on the product's weight and dimensions will be applied to cover the initial shipping cost.
  • Example: If a product is priced at ₹5000 (shipping included), and you return it, a ₹400 deduction will be applied for shipping. The total refund amount would then be ₹4600.
  • COD convenience charges, if applicable, are non-refundable as they are paid directly to the courier service and are not retained by us.

Important Shipping Advisory

If the package appears tampered with or damaged upon delivery, do NOT accept it. Refuse the delivery and inform us immediately. Once a package is accepted, we cannot be held responsible for damage claims.

Refunds

  • Refunds will be processed within 5-7 working days after we confirm the receipt and condition of the returned item. Refunds will be issued in the original payment mode, except for COD which will be refunded via an online payment method selected by the customer.
  • This policy helps us maintain fair practices by covering logistical costs and ensuring that our customers understand the breakdown of refunds clearly and the nature of the COD charges.

Exchange Policy Explained

We offer exchanges for standard products that are returned in their original, unused condition with all accessories and manuals. Personalized products cannot be exchanged.

Here’s how it works:

  • Shipping Cost Responsibility: If you decide to exchange a product, you are responsible for ensuring safe transit and covering the return shipping cost.

  • Additional Shipping Fee for Replacements: If you exchange for the same product, an extra shipping fee (usually ₹200–₹400) will be added to cover the reshipment.

    Example: If you purchased a product priced at ₹5000 and wish to exchange it for the same model due to personal preference (e.g., not liking the product), you would pay ₹200–₹400 for the additional shipping of the replacement.

  • Exceptions for Manufacturing Errors: If there’s a manufacturing error in the product, we will cover the shipping costs for the exchange.

This exchange policy applies if a buyer wishes to return a product due to personal preference or for reasons already outlined on the product page (such as size, looks, weight or material details).

This policy keeps our exchanges straightforward, covering costs fairly while maintaining product quality for all customers.

Cancellation

  • Orders that have already been dispatched cannot be canceled. They must be returned as per the returns policy for a refund, and the customer must cover the cost of return shipping.

Our Commitment to Quality

At Dpotli, every product is crafted with care, and we take pride in maintaining the highest standards of quality. To ensure fairness and transparency, we strictly follow our return policy and apply it consistently to every order.

We understand that sometimes a product may not feel exactly as expected. However, accepting returns based on personal preferences—such as a change of mind, subjective appearance differences, or someone else’s opinion—would compromise the integrity of our process. Unlike mass-produced items, many of our products use natural materials that develop unique textures and finishes. These variations are part of their authenticity and character, not defects.

By sticking to this policy, we ensure that every customer receives a brand-new, unused product, free from unnecessary handling or exchanges. This also helps us keep operations efficient, prevent waste, and continue offering products that meet the quality expectations of all our buyers.

We appreciate your understanding and support in maintaining a fair and responsible shopping experience. By purchasing from Dpotli, you acknowledge and agree to our return & refund policy, ensuring a smooth and consistent process for everyone.